Privacy policy
This Privacy Policy describes how Top Game Sports (hereinafter, the "Site", "we", or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase at www.topgamesports.com (the "Site"), or otherwise communicate with us in relation to the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
Collection and Use of Your Personal Information
To provide the Services, we collect and have collected personal information about you over the past 12 months from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, the rights of our users, or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. “Personal information” refers to information that identifies or describes you individually, as well as information that can be related or linked to you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you provide directly through our Services may include:
- Contact details: including your name, address, phone number, and email.
- Order information: including your name, billing and shipping address, payment confirmation, email address, and phone number.
- Account information: including your username, password, security questions, and other security-related data.
- Customer service information: including any information you include in your communications with us, such as when submitting a message via the Services.
Some features of the Services may require you to provide certain information. You can choose not to provide this data, but it may limit your use of or access to certain features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services (referred to as "Usage Data"). We may use cookies, pixels, and similar technologies (collectively, "Cookies"). Usage Data may include information about how you access and use the Site and your account, device data, browser data, network connection data, your IP address, and other interaction-related information.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers acting on our behalf, such as:
- Companies supporting our Site and Services, such as Shopify.
- Our payment processors, who collect payment data (e.g., bank account, credit or debit card info, billing address) to process your order and fulfill our contract with you.
- When you visit our Site, open or click our emails, or interact with our Services or ads, we or third parties may automatically collect certain data via online tracking technologies such as pixels, web beacons, SDKs, external libraries, and cookies.
All third-party data is treated in accordance with this Privacy Policy. See also the section Third-Party Websites and Links.
Use of Your Personal Information
- Providing products and services. We use your data to deliver Services and fulfill our contract with you, including processing payments, order fulfillment, account setup and management, returns, and related functionality.
- Marketing and advertising. We may use your data for promotional and marketing purposes, including sending promotional messages via email, SMS, or postal mail, and showing relevant ads. If you reside in the EEA, the legal basis is our legitimate interest under Article 6(1)(f) GDPR.
- Security and fraud prevention. We use your information to detect, investigate, or address fraudulent or malicious activity. If you create an account, you are responsible for maintaining its security. If you believe your account is compromised, contact us immediately. EEA residents: legal basis is our legitimate interest under Article 6(1)(f) GDPR.
- Service communication and improvement. We use your data to provide customer support and improve our Services. This is our legitimate interest under Article 6(1)(f) GDPR.
Cookies
Like many websites, we use cookies. For specific details about Shopify-related cookies, visit https://www.shopify.com/legal/cookies. We use Cookies to operate and improve the Site and Services, compile analytics, and personalize Services and ads. Third-party service providers may also use Cookies for better personalization.
You can configure your browser to delete or reject cookies. Note: blocking cookies may negatively affect functionality. Also, blocking cookies does not always stop data sharing with third parties.
Note: while your browser may transmit “Do Not Track” (DNT) signals, our Site does not respond to them. Visit http://www.allaboutdnt.com for more info.
Disclosure of Your Personal Information
We may disclose your personal data in the following scenarios:
- With service providers acting on our behalf (e.g., IT, payments, fulfillment, customer service).
- With marketing and business partners who use the data per their own privacy policies.
- With third parties as directed or consented by you (e.g., product delivery, social login widgets).
- With affiliates or within our corporate group in our legitimate interest of business operations.
- In the event of a business transaction (e.g., merger, bankruptcy), or to comply with legal obligations.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information for the purposes described in "Collection and Use of Your Personal Information" and "Disclosure of Your Personal Information":
| Category | Recipient Categories |
|---|---|
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We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.
With your consent, we may share data for advertising and marketing purposes as described above.
User-Generated Content
You may post reviews or other content. Content posted publicly will be visible to others. We are not responsible for third-party use of information you make public or share with others.
Third-Party Websites and Links
Our Site may contain links to third-party websites. You should review their privacy policies and terms. We are not responsible for their content, security, or practices. Public content you share (e.g., social media) may also be visible and used by third parties.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal data from children. If you're a parent/guardian of a child who shared information with us, please contact us to request deletion. As of this policy's effective date, we do not knowingly “sell” or “share” (as defined by law) information from anyone under 16.
Security and Retention
While we use reasonable security measures, no method is 100% secure. Avoid sharing sensitive info over insecure channels. Retention depends on factors like account maintenance, service delivery, legal compliance, or dispute resolution.
Your Rights
Depending on your location, you may have some or all of the following rights regarding your personal data:
- Right to access/know: Request access to the personal data we hold about you.
- Right to deletion: Request deletion of your personal data.
- Right to correction: Request correction of inaccurate data.
- Right to portability: Receive or transfer your data, in some cases.
- Right to opt-out of sale/sharing/targeted advertising: Request that we do not “sell” or “share” your personal data or use it for targeted advertising. If your browser uses a Global Privacy Control signal, it will be treated as an opt-out where applicable.
- Right to restrict processing: Ask us to stop or limit data processing.
- Right to withdraw consent: Withdraw your consent where applicable.
- Right to appeal: Appeal our decision to reject a rights request.
- Communication preferences: Unsubscribe from promotional emails using the link in the email. You may still receive non-promotional messages (e.g., about your account or orders).
You may exercise your rights on our Site or by contacting us using the information below. We will not discriminate against you for exercising any rights. To verify your identity, we may request information like your email or account details. You may appoint an authorized agent to submit requests on your behalf. We may ask for proof of authorization and may require you to verify your identity directly. We will respond in accordance with applicable laws.
Complaints
If you have concerns about how we handle your personal data, contact us using the details below. If you are dissatisfied with our response, you may appeal or file a complaint with your local data protection authority. For the EEA, see the list of supervisory authorities here.
International Users
Your data may be transferred to, stored in, and processed outside your country of residence. Data may be handled by staff, providers, and partners in other countries.
If we transfer your data outside of Europe, we will use recognized mechanisms (e.g., EU Standard Contractual Clauses or UK equivalents), unless the destination country ensures an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, contact us by phone at +34 624 299 978, by email at tienda@topgamesports.com, or by mail at Carrer d'Aragó 534, Local 1, Barcelona, 08013, ES.
For the purposes of applicable data protection laws, unless otherwise stated, we are the data controller of your personal data.
